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Privacy Notice 

Impartial Assessments is committed to ensuring that any personal information you make

available to us, is collected, held and processed in accordance with current legalisation: GDPR 2018.

 

This Privacy Notice is intended to outline what data Impartial Assessments Ltd (referred to hereon in as ‘we’, ‘our’, ‘us’) collect from you, how and when it may be collected and what happens to it after we have collected it.

 

Personal information refers to any information which can directly or indirectly identify you, e.g name, personal or work email address, personal or work postal address, personal or work telephone number, bank details or online identifier.

 

From hereon in we shall refer to such information as ‘Personal Data’.

 

1. What Personal Data might we collect?

When you interact with us, we may ask you to provide the following types of Personal Data:

 

  • Personal and contact details, e.g your name, email address, phone number

  • Information and records provided by you to us when you contact us via phone, email, live-chat or website contact form

  • Internet Protocol (IP) address used to connect your computer or device to the Internet

  • Web browser type and version

  • Browser plug-in type and version

  • Operating systems and platform

  • Geographic location

  • Time zone setting

  • Uniform Resource Locators (URL)

  • Clickstream to, through and from our website (including date and time, items you have viewed or searched for, choices you made, length of visits to certain pages, page interaction information (scrolling, clicks, and mouse-overs) and methods used to browse away from the page, page response times, download errors, and page errors.

 

We will also set Cookies to be stored on your device, unless you choose to disable this function. Our Cookies Notice can be found at the bottom of this notice.

 

2. How do we collect your Personal Data?

We may collect your Personal Data when you make contact with us or request our services. This could occur during a telephone conversation, via our live-chat service, via email or via our website contact form. Alternatively, a separate business or organisation might pass your Personal Data to us.

 

3. Why do we collect your Personal Data?

We require your Personal Data in order to:

  • Provide you with the services and/or information you have requested of us

  • respond to your queries

  • conduct direct marketing

  • ensure network and information security

  • host and maintain our website

 

We will only collect, use and handle your Personal Data when it is necessary for our legitimate interests in connection with carrying out our business, as long as, in each case, these interests are in line with the applicable law and your legal rights, and/or where you have agreed and/or where this is necessary for legal obligations which apply to us.

 

4. How we use the Personal Data you have provided?

  • Processing (Pre-Contract): we collect the Personal Data you provide to us when applying for our service(s), to comply with our legal obligations and to carry out fraud checks. We may also process your Personal Data for this purpose where we consider it necessary for performance of our contract with you, or otherwise with your consent.

  • Maintaining Our Systems: we may use your Personal Data to evolve and administer our website, as well as internally for data analysis, testing, statistical analysis, research, and troubleshooting.

  • Marketing: where legally permitted to do so where you have provided us with your contact details and have agreed to be contacted for marketing purposes, we may contact you for marketing purposes relating to the services we offer or to research opinion on proposed business developments. Your agreement to the use of your Personal Data for these purposes is optional and if you fail to provide your agreement, your use of our services will not be affected. You are entitled to opt-out from receipt of marketing communication at any time, free of charge. Let us know via the website Contacts tab.

5. How and when do we share information with third parties?

Any third parties we share your Personal Data with are carefully selected and we take steps to ensure that your Personal Data is adequately protected. Third parties include sub-contractors, domain registries, search engine, and analytics.

We may employ third party companies or individuals to process Personal Data provided by us on our behalf for business functions, including (without limitation) IT support, hosting our data on cloud platforms, legal, accounting, audit, consulting and other professional service providers, and providers of other services related to our business.

Portions of our services may be provided by sub-contracting individuals with which we have a contractual relationship, and accordingly, your Personal Data may be disclosed to them. We only provide sub-contractors with the information they need to be able to perform their services. We will have in place an agreement with our sub-contractors which will restrict how they are able to process your Personal Data.

We may also provide your Personal Data to other third parties such as regulators and law enforcement agencies, where we are required by law to do so, where necessary for the purposes of preventing and detecting criminal offences such as fraud and/or to ensure network and information security.

We do not sell, rent, distribute or otherwise make Personal Data commercially available to any other third party, except those listed above.

6. How long do we store Personal Data for?

We will store your Personal Data for the length of time required for the specific purpose or purposes for which it was collected, which are set out in this Privacy Notice. However, on occasion, we may be obliged to store some data for a longer time, for example, where a longer time period is required by applicable laws. In this case, we will ensure that your Personal Data will continue to be treated in accordance with this Privacy Notice.

 

7. IT Security

We purchase and use appropriate IT security measures to assure that your Personal Data is protected.

Your Personal Data is stored on a secure cloud-based platform (Microsoft 365 for Business).

We acknowledge that the information you provide us may be confidential. We cannot guarantee the security of your information when it is transmitted to us via our website contact form. Any transmission is at your own risk, however we use security measures to prevent unauthorised access.

 

8. Your Rights

  • You are entitled to request access to or copies of the Personal Data that we hold about you. If you would like to exercise this right, please contact us via the website Contacts tab. Note, if you believe that any Personal Data we have about you is incorrect or incomplete, please let us known via the website Contacts tab and we will amend it.  

  • You are entitled to object to our processing your Personal Data during the execution of our legitimate interests, as described within this Privacy Notice.

  • You are entitled to request that your Personal Data be deleted, where it is no longer necessary for the purposes for which it was originally provided to us by you.

  • You are entitled to request that the Personal Data we hold about you be transferred to a third party data controller, during the period of our contract with you.  

  • You are entitled to withdraw any consent you may have given to our processing of your Personal Data at any time.

 

If you wish to make a complaint about our conduct with regards to your Personal Data, you can contact the UK authority responsible for data protection - the Information Commissioners Office (ICO) www.ico.org.uk  

 

9. Cookies Notice

In line with common practice for professional UK websites, our website uses cookies. Cookies are very small electronic files automatically downloaded to your computer to improve your user experience. We use cookies for a variety of reasons. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to our website. If you are not sure whether you require our cookies, it is recommended that you do not disable them, as this may prevent you from accessing/utilising various website features.

Types of Cookies

  • Contact Form: When you submit data via our website contact form, cookies will automatically be set to remember your user details for future use of this contact function.

  • Site Preferences: Our website automatically sets cookies to remember your preferences and give you the best user experience next time you visit.

  • Third Party: In some special cases we use cookies from trusted third parties. Our website uses Google Analytics, one of the most popular and trusted analytics solutions. It helps us understand how you use the website and therefore helps us to improve the user experience. For more information on Google Analytics cookies: www.analytics.google.com

Disabling Cookies

It is possible however to disable cookies by adjusting the settings on your web browser (see your browser’s Help tab for specific instructions). Note, by disabling cookies for our website, you will also disable cookies for all other websites you subsequently visit.

If you have any further questions regarding our use of cookies, please contact us via the website Contacts tab.

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